Does Your Government Measure Up?

Does Your Government Measure Up? Basic Tools for Local Officials and Citizens by William D. Coplin & Carol Dwyer Basic Tools for Local Officials and Citizens Contents Acknowledgements Introduction Part One: Checking for Bare Essentials Chapter 1: The Importance of Cheeking for Bare Essentials Chapter 2: Ambulance Services Chapter 3: Building Code Enforcement Chapter 4: Government Finance Chapter 5: Human Resources Chapter 6: Park and Recreation Services Chapter 7: Police Services Chapter 8: Property Assessment Chapter 9: Public Works Agencies Chapter 10: Web Site Design Part Two: Benchmarking Made Easy Chapter 11: Why Should Elected Officials Benchmark? Chapter 12: Two Basic Building Blocks Chapter 13: Benchmarking the Costs of Government Services Chapter 14: Benchmarking the Workload of Governments Services Chapter 15: Benchmarking the Efficiency of Government Services Chapter 16: Benchmarking the Quality of Government Services Chapter 17: Benchmarking the Quality of Life in Your Community Chapter 18: Gaining Support for Benchmarks Appendices: Supplemental Information Appendix A: Easy Guide for Customer and General Population Surveys Appendix B: Helpful Wb Sites, Organizations and Publications